PixelAlert Pro starts with a 14-day free trial. You are not charged during the trial. If you cancel before it ends, no payment is taken at all.
If you are charged and the product is not what you expected, email support@pixelalert.app within 30 days of the charge and we will refund it in full. You do not need to explain why.
Refunds are issued through Paddle, our merchant of record, back to the original payment method. Paddle typically takes 3–10 business days to return the funds, depending on your bank.
You can cancel at any time from the link in your Paddle receipt, or by emailing us. Cancelling stops future charges. Your Pro features stay active until the end of the period you already paid for — we do not cut access off mid-period.
If our monitoring service is unavailable for an extended period and you paid for that month, tell us and we will refund the affected period. You should not have to argue for this — if we did not deliver, we refund.
support@pixelalert.app — a person reads this address.